I was considering testing out Google Apps during Project Novus. I was mainly interested in the Gmail interface, which I think would be good for QT especially. And my Mom is currently a Gmail user, I could offer her an account on PlanetJK. … Anyway…

I guess what I didn’t realize is that all the Google Apps apps [sic] are hosted by GOOG; for Gmail you change the MX records over to them, and for everything else you get URI’s like https://www.google.com/a/cpanel/yourdomain.com/WebPages. Once again I found myself debating whether or not I cared enough to retain my content. Somehow I ended up over at Google Blogoscoped and read “Gmail Horror Story!” and my mind is definitely made up. No GOOG juice for me, although I’m still a huge fan.

Blah blah, the point of this post is this: to cancel a Google Apps account, they (currently?) require a cancellation notice by mail. Like, the postal kind. Not the e- kind. What the? That’s like regulating the Formula One circuit to Regular Unleaded. Here’s the e-mail:

Hello JK,

Thanks for your message. To delete your Google Apps account, we require a written request. Please reply to this message with your customer PIN and the domain name that you want to delete.

Visit http://www.google.com/support/a/bin/answer.py?answer=60233 for instructions to look up your customer PIN.

Once we verify your request, it will take five days to delete your Google Apps account. This will delete all data associated with your Google Apps account. You and your users won’t be able to re-enable or retrieve deleted information.


The Google Apps Team

I’m still in shock. I mean, their authorization requires either fiddling with your DNS records or uploading a webpage with a string of code to your site; Web 0.8 at the least. Why resort to the Pony Express for cancellation?

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